With a lot of good and positive news from various cruise lines, I finally have the energy to update my travel blog after over 1 long year due to the COVID-19 pandemic.
Now that I am researching for my Asian cruises in January 2022, I receive many questions about hotel stays in both Hong Kong and Singapore. Thinking back to our Far East family cruise in Dec 2017, we booked rooms at the Singapore Marriott Tang Plaza Hotel for our pre-cruise stay.
Views from the room were quite good right in the city centre.
Being Marriott Platinum members, we were upgraded to an executive premier room with club lounge access.
We woke up early on embarkation day so we had a great swim at the lovely pool before breakfast.
Breakfast in the club lounge was reasonably good.
The lounge was spacious and comfortable. It was not crowded even during Christmas time.
The hotel was easily accessible with lots of public transportation options to visit tourist sights and areas. I would definitely recommend this hotel for pre- and post-cruise stays in Singapore.
We booked 2 double-bedded rooms and paid extra to stay in premium sea view rooms. It’s so NOT worth the US$30+ per night. All we could see was the huge container terminal and it’s definitely not a pleasant view at all. It’s better to choose rooms facing the infinity pool, at least you could see the modern design of the Air Science Museum and the Singapore Flyer, or the room with nice city view. Here is the view of the pool at night.
The hotel is definitely not generous in offering upgrades to SPG (now merged with Marriott) Gold members. There was not even complimentary online flight check-in service and the front desk and concierge staff could not offer help when asked. They just kept apologizing for the inconvenience. Please remember that guests appreciate good service way more than incessant apologies.
Westin hotel lobby:
No doubt the hotel is very new and all facilities and rooms are brand new which made our stays quite comfortable with new bedding and a modern bathroom. It was indeed very relaxing to swim in the infinity pool early in the morning as there was no other guests but just our family at 8:30 am on a weekday. What a great start of the day!
We enjoyed the usual amenities and the Heavenly products from Westin. However, when we chose to have the Green Program we thought that we only requested it for 1 night, then we could have the housekeeping service the next day, but the hotel assumed that it was for the entire 4-night stay. But then we didn’t get the $6 off voucher for the 2nd day and we had to call for housekeeping the 3rd day. Housekeeping service and hotel communication was definitely not up to par to keep up with the Westin brand.
Getting a taxi could be hard on weekends but during the week there were lots of taxis at the Asia Square, all we did was just to walk 200 meters to get them.
Asia Square right next to the hotel:
The Downtown MRT Station opened on Dec 22, 2013 made going to China Town and Bay Front for Marina Bay Sands and Gardens by the Bay really easy.
The hotel was just opposite Lau Pa Sat (the Satay Street) and we had a yummy satay dinner the first night in Singapore.
Westin Singapore has lots of potentials to do well. We may stay there again when better reviews are offered and the construction work around that area is completed.
The posting of this hotel review has been delayed by a year, strongly hindered by the frightening political unrest and numerous protests that happened a couple of weeks after our wonderful peaceful Hong Kong vacation in May 2019, followed by the outbreak of Covid-19. I feel sorry that not many international tourists would choose to go to Hong Kong while it was so politically unsafe, as I really think St. Regis deserves a much better recommendation than anybody would have given in the past year, rather than just staycations from the local people.
In mid-May 2019, my husband and I went to Hong Kong from Canada to celebrate my father-in-law’s 90th birthday. Originally, we booked the W Hong Kong to start our vacation, but then St. Regis Hong Kong’s opening reviews were so flattering and inviting that we decided to give it a switch, just 3 weeks before our arrival. As soon as I made the reservation, the St. Regis butler and restaurant teams sent me numerous emails, introducing their teams and asking for my arrival details so they could personalize my stay. I was totally impressed by these little touches and already felt pampered even before we left Canada.
Upon arrival, our lovely butler Lydia (now promoted to be the butler supervisor) greeted us with a huge smile at the entrance of the hotel on the ground floor.
We were so surprised that she was actually waiting for us to arrive by taxi from the airport. As a Marriott Platinum elite member, I was asked before my arrival the room type that I’d like to be upgraded to, so I knew that my harbourview corner room awaited us. Our luggage was taken care of as soon as we stepped out of the taxi and delivered to our room. Check-in was done comfortably in our 500+ sq. ft. Premier Harbour View room on the 22nd floor.
Below was a picture of my room with the beautiful harbor view that I downloaded from the St. Regis website.
In reality, the window facing north was half blocked by a huge TV. If I were the designer, I would move the TV to the corner and have the sitting area and round table right in front of the window to maximize the “harbour view”.
Sorry to have gone side-tracked! Let’s get back to the awesome butler, telling us that she could help us unpack, do ironing, make our drinks, etc. Then she took us downstairs to the “Great Room” (lobby) where the St. Regis Bar and the Chinese restaurant Rùn were located, and showed us another elevator lobby that we had to use to go to the street level.
As soon as I stepped into the Chinese restaurant, I was greeted by name by the restaurant manager, Welly, who has also exchanged many emails with me regarding a dim sum lunch there with my in-laws and my husband’s siblings. She kindly introduced me to the table location by the window, even though it was not the restaurant’s regular opening time.
When we got back to the hotel after some sightseeing, we called the butler for some tea. Then a table of English and Chinese tea with snacks and chocolate-covered fruit appeared in 15 minutes with personalized hand-written welcome notes.
Other than a complimentary room upgrade, Marriott Platinum members also got free breakfast at St. Regis Chinese Restaurant Rùn. Four breakfast choices were offered: Continental, American, Chinese or Healthy, all served with a semi-buffet breakfast. Here is the menu.
On the 1st day we chose the American breakfast.
Then on the 2nd day we had the Chinese breakfast which was a much better choice with a whole abalone in the congee. Other than the congee, there were personal steamers with sticky rice in lotus leaf, siu mai (pork dumpling), ha gau (shrimp dumpling) and a spring roll.
The semi-buffet was sumptuous, with tables spreading all around the restaurant so nowhere would be crowded.
The Chinese Restaurant Rùn offered the best dim-sum lunch experience that we have ever had in Hong Kong. The ingredients were fresh and the presentations were attractive. We were always circled by numerous waiters to check if we needed anything or about the comments of the food. Best of all, they made everything to 6 pieces for the 6 of us so we could all taste the same food and no one had to split the food or have extras. It was a lovely pre-birthday lunch to celebrate my in-law’s 90th birthday.
After breakfast, we were so fortunate to have a hotel tour led by 2 of the hotel personnel so we were able to see different types of hotel rooms and hotel facilities. They showed us a suite that we could have stayed instead of the corner room that we chose, with a much less promising view, though the room size was definitely much bigger.
The sitting area of the suite was very spacious but there was no harbour view, whereas the bedroom had quite a good view. The bathroom was super big with 1 shower stall, one stall for the toilet, and a bath tub on the other side of the mirror. You could see the reflection of the bath tub on the glass panel of the toilet.
This was the grand lobby of the hotel on the 2nd floor,
where the bar with the famous mural was located.
There was also a beautiful terrace with a moon-shaped gate.
All in all, I highly recommend the St. Regis Hong Kong with its fantastic location, top-notched service and incredible food.